Terms & Conditions
General Terms and Conditions of Sale
These General Terms and Conditions of Sale are drafted in compliance with the legislative provisions of the Italian Civil Code, to the Legislative Decree no. 70/2014 regarding company information and electronic commerce services, the Consumer Code and which regulate the supply and sale of products through the site www.soaveoro.com.
The products sold on www.soaveoro.com are sold directly by Milor S.p.A., with its registered office in Via dei Gracchi, 35 Milan, which is registered in the Register of Companies of the Chamber of Commerce of Milan, Tax Code / VAT no. 04362490155; (subsequently for brevity's sake referred to as the Seller)
Scope of Application
These General Conditions of Sale apply and govern all sales contracts concluded through the Seller's Website, as identified above.
These General Conditions of Sale may be modified and each User is required to consult them before proceeding with any purchase. It is the responsibility of the User to check the General Conditions of Sale prior to placing any order.
These General Conditions of Sale apply regardless of the User's nationality, provided that the delivery of the products takes place in one of the countries for which the Site provides the online sales service that this Country corresponds to that of the User's registration.
Purchase orders from Countries not included among those displayed on the splash page cannot be accepted by the Seller.
The purchase of products on the Site is reserved exclusively for individuals who act as consumers and are over 18 years of age.
The consumer is an individual acting for purposes which are outside the trading, entrepreneurial, craft or professional activities carried out.
Closure of the Contract
These General Terms and Conditions of Sale are an integral and essential part of the sales contract between the Seller and the User.
To proceed with the online purchase of one or more products, the User shall provide the Seller, in compliance with the provisions on the protection of personal information, all the data necessary to enable the latter to execute the orders placed.
To complete the purchase, the User shall confirm the payment of the price of the products in the cart. Orders that do not register the corresponding transaction are automatically cancelled.
When the User places an order they will receive an email containing confirmation of receipt of the order and the summary of the same: this communication shall not constitute an automatic acceptance of the same.
The Seller reserves the right to refuse orders that are incomplete and incorrect or to users with whom a dispute is in progress concerning the payment of a previous order. In such eventuality, the User will receive by email the refusal of the order with the specific motive.
If the products presented on the Site are no longer available at the time of the last access to the Site or from the sending of the order, it will be the Seller's responsibility to notify the User within 5 days on which the order was sent, regarding the unavailability of an ordered product. In the event of payment, the Seller will refund the price without being required to pay any further compensation.
The User can, at any time, monitor the status of his order by consulting the appropriate link/section or by accessing their personal area.
The contract languages are in Italian and English.
These products are offered for sale through the Site and are exclusively top-quality products.
The Seller does not sell second-hand, flawed or products of lower quality than the corresponding market standards. The main product features are shown on the products sheets on www.soaveoro.com. The images and colours of products on sale may not exactly correspond to the real ones due to the Internet browser or monitor used. Product prices may be subject to changes.
Check the final price of sale before sending the relevant order form.
All products are provided with an identification tag. Do not remove the tag or seal from the purchased products should you wish to return the purchased product.
The product catalogue can be updated and modified periodically, therefore the permanence of a product among those available online is not guaranteed.
Each product is presented by a descriptive card where all the essential features are reported; the images and colours of the products offered for sale may not exactly correspond to the real ones due to the settings of the computer systems used by the User to view the Site. The images of the products must, therefore, be considered indicative and are without prejudice to normal tolerances of use.
All the sales prices of the products indicated on the Site include VAT, where applicable according to the country of shipment of products and any other taxes that may be applicable to the sale.
The prices of products may be subject to changes. The User is obliged to ascertain the final sales price before submitting the relevant order. Any obvious material error reported in the price on the Site compared to the commonly known price of the chosen product entails the Seller's right not to confirm the shipment and proceed with the immediate reimbursement of the value of the purchase paid by the User without the latter being able to raise objections thereto.
Value vouchers are personalised codes that allow you to take advantage of a discount on purchases made on www.soaveoro.com.
Limitations on the use of value vouchers:
The value voucher can be used only once, excluding returns;
The value voucher cannot in any way be converted into cash;
It is not possible to use multiple value vouchers within the same order;
The value voucher shall be applied to a single item per order;
The value voucher shall only apply to items whose sale value exceeds the value of the voucher by at least 1 Euro. It cannot be applied to items belonging to the Sample Sale or charity sales.
In the event that you wish to exercise the right of return provided for by Article 52 of the Consumer Code and return an item on which you have applied the value voucher, you will need to follow the standard return procedure which can be consulted in the Returns section. Once your return has been accepted, the relevant code will be reactivated with its original value. The difference in costs that you incurred for the purchase of the item will be credited back to you in the manner and terms provided for in the normal refund procedure.
VALUE VOUCHERS MAY NOT BE AVAILABLE AT THE TIME OF PURCHASE, CONSEQUENTLY, THE USER MUST CHECK THE ACTIVATION OF THE SERVICE BEFORE THE ORDER.
To pay the price of the products and the relative shipping and delivery costs, if provided, the User may follow one of the methods indicated on the order form.
In the case of payment by credit card, the payment procedure will take place via a secure connection directly connected to the bank that owns the online payment service to which third parties have no access. Specifically, financial information (e.g. credit/debit card number, expiration date), will be forwarded via an encrypted protocol, provided by the relative remote electronic payment services, without third parties having access. Furthermore, such information may never be used by the Seller except to complete the procedures relating to your purchase and to issue the relative refunds in the event of any return of the products, following the exercise of your right of return, or if it becomes necessary to prevent or report to the police any actions of fraud towards www.duomilor.com. The price for the purchase of products and shipping and delivery costs, as indicated on the order form, will be charged to your current account at the time of shipment of the purchased products, except for the User's right to have the amount credited back in the event of non-fulfilment by the Seller or failure to execute the contract for any reason.
The User is solely responsible for the data entered, therefore guaranteeing to use only credit/debit cards to which they have legitimate availability.
The products are delivered, through affiliated couriers, directly to the User to the shipping address specified in the order.
By completing the registration form in the conclusion of the order necessary to activate the procedure for the execution of this contract and the further communications, the User authorises the Seller to communicate their personal information to trusted couriers and/or forwarding agents used for the delivery of the purchased products so as to allow the procedures necessary for their delivery.
The Seller shall endeavour to process the order sent within 2 working days and in any case no later than 30 days from when the User sent the order. Delivery times only include working days and do not include holidays.
The Site allows you to request delivery of the ordered products to a different address than the User's own provided that it is included in the order's country of shipment; in any case, it is the User's responsibility to indicate all the references necessary for the successful delivery.
It is never possible to collect products purchased through the Site directly from the Seller's warehouse. Expected shipping costs and types may vary depending on the country and shipping method chosen by the user. Such costs and any additional costs shall be borne by the User. The relative amount will be expressly and separately indicated in the order summary, before the User transmits it, as well as in the order confirmation email.
Both in Italy and abroad the delivery procedure provides that, in the absence of the recipient at the time of the courier's access, the courier will leave a notice, in order to subsequently complete the shipment, in which the contact details will be indicated by contact to arrange a second delivery. In the event of failure to reach an agreement for the second delivery, the package will remain in storage at the courier's warehouse and the User will be responsible for collecting it. In case of failure to collect within 4 days, the package will be returned to the Seller. In this case, the contract will be considered terminated pursuant to Article 1456 of the Civil Code, with a communication from the Seller sent by email to the User and as such the order will be cancelled.
The User always has the possibility to check the status of their order through the appropriate link by entering the order number or through their personal area in the event that you had previously registered on www.soaveoro.com.
It is strictly forbidden for minors to place an order on the Site. The data entered during the purchase phase must be exclusively one's real personal data and not of third parties or invented. The Seller reserves the right to prosecute any violation or abuse and protect the interests of all consumers.
The User releases the Seller from any liability arising from the issue of incorrect tax documents due to errors in the data provided by the User, being solely responsible for the correct submission of information. Upon receipt of the products, the User is required to verify their conformity with the order. In particular, attention must be paid to the correspondence between the number of packages indicated on the courier's papers, those delivered and to the integrity of the package. Any anomalies (e.g. tampering, damage) must be specified in writing directly in the courier's transport document and the User must refuse delivery. At the same time, the User is required to report the fact to the Customer Service of the Seller through the appropriate link. Should the User accept the delivery of tampered, damaged products, they will forfeit the legal guarantee of the product's conformity.
The Seller shall not assume any responsibility for disruptions caused by force majeure such as, by way of example, accidents, explosions, fires, strikes, earthquakes and other events that prevent in whole or in part from executing the contract within the agreed time.
The Seller shall not be liable to any party or third parties regarding damages, losses and costs incurred as a result of non-performance of the contract for the aforementioned causes, with the consumer entitled only to refund of the price paid.
Likewise, the Seller shall not be held responsible for fraudulent and/or illicit use by third parties, of credit cards, cheques and other means of payment, upon the act of payment of the products purchased. The Seller, at no time during the purchase procedure is able to know the User's credit card number which, upon opening a secure connection, is transmitted directly to the banking service manager.
Right to Cancel
The User can exercise the right to cancel and return the product received, without any penalty and without specifying the reason, in accordance with the terms and conditions set out below.
The User can always make the return request directly from the Site, by accessing his profile, filling out and forwarding the return request to the Seller within 14 days of delivery.
The products shall be returned intact, undamaged and provided with the bar code and any other seal that is part of the products; products that are returned incomplete, damaged, damaged or damaged will not be refunded.
The Seller, in the event of exercising the right of return, has the right not to accept the return or not to reimburse in full the sums paid for the purchase, in relation to those products that are devoid of the relative guarantee tag (understood as "security seal") or that have been altered in their essential and qualitative characteristics or have been damaged.
The products to be returned shall be delivered to the shipping company within 14 days from the communication of the User to the Seller of his intention to withdraw from the contract.
The costs of returning the compliant products shall be borne by the User. After returning the products, the Seller will make the necessary checks regarding their compliance with the conditions and terms indicated therein.
If the right of return is correctly exercised, the Seller will reimburse any sums already collected from the User for the purchase of products net of shipping costs.
Whatever the payment method used by the User, the reimbursement is activated by the Seller as quickly as possible and in any case within 14 days from when the Seller became aware of the exercise of the right of return, after verifying the correct execution of the same and verification of returned products.
The Seller makes the reimbursement using the same means of payment used by the User for the purchase of the returned products, even if a virtual and/or disposable credit card has been used. The Seller cannot in any way make a refund on a credit card other than the one used for the purchase, except in the event that the card itself has expired in the meantime or has been stolen: in this case the User may send an email to www.soaveoro.com to agree on the most appropriate means of repayment.
Guarantee of Conformity
Pursuant to the law, the Seller is obliged to deliver to the User the goods in conformity with the sales contract and the Seller is liable for any lack of conformity of the products existing at the time of delivery or which become apparent within two years of delivery.
For the purposes of the validity of the guarantee that precedes the User must notify the Seller of the lack of conformity within two months from the discovery, under penalty of forfeiture, by contacting Customer Service via a specific link. The report must contain an accurate and complete description of the alleged defects and defects.
The Customer Service will inform the User of the instructions for the return of the defective product which will be at the Seller's expense.
The User will have the right to request the termination of the contract and the return of the amounts paid or, alternatively, the replacement of the product. In the event of a slight defect/imperfection, the User will only be entitled to replacement of the product.
In any case, the lack of conformity of the warranty due to damage due to accidental facts or the User's responsibility for non-conforming use of the product is excluded from the legal warranty.
Any dispute relating to the application, execution, interpretation and violation of sales contracts stipulated through the Site is subject to Italian law. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. In any case, the rights that may be assigned to the Consumer by the mandatory provisions of law in force in the State of residence or domicile of the latter shall apply without prejudice.
Amendments and Updates
The Seller reserves the right to modify the website, policies and these General Terms of Conditions of Sale at any time in order to offer new products or services or to conform to legal requirements or regulations. The User who accesses the Site and places an order shall adhere to the policies and terms of the General Conditions of Sale from time to time in force at the time the order will be made unless any changes do not have retroactive effect under the applicable law. If one of these provisions is deemed invalid, void or unenforceable, this condition shall not affect the validity and effectiveness of the other provisions.